Our View: State bureaucratic inefficiency is a running joke
– Bureaucratic inefficiency in state services leads to delays in processing citizens’ applications.
– Almost 20,000 applications are pending at town planning authorities and 100,000 cases are open at Lands and Surveys offices.
– Applications for benefits and pensions take months to be processed.
– Deputies are spending 80% of their time dealing with citizens’ application delays.
– Interior Minister attributes delays to incomplete forms, understaffing, and poor digitalization.
– Evaluation of public employees is unrelated to deliverables and meeting targets.
– Government has failed to improve service to citizens due to fear of Pasydy, lack of service culture, and slow digitalization.
– Christodoulides government has not taken significant action to improve service to citizens.