{"id":9625,"date":"2024-04-25T18:00:22","date_gmt":"2024-04-25T15:00:22","guid":{"rendered":"https:\/\/ch.jfdi.cc\/?p=9625"},"modified":"2024-04-25T18:00:22","modified_gmt":"2024-04-25T15:00:22","slug":"property-tax-company-ownwell-refuses-to-defend-itself-from-charges-by-competitors","status":"publish","type":"post","link":"https:\/\/ch.jfdi.cc\/?p=9625","title":{"rendered":"Property tax company Ownwell refuses to defend itself from charges by competitors"},"content":{"rendered":"
I want to warn you about a property tax company that is blanketing North Texas homeowners with deceptive marketing.Ownwell, based in Austin, does something that no other property tax company I know of does. Ownwell tells its prospects and customers that it will file for free your homestead designation paperwork. Then the company says in its service agreement that it will collect 25% of whatever is saved from homestead exemptions.AdvertisementThis could be a sizeable savings when you consider that the new state property tax law increased the homestead exemption on your primary residence from $40,000 to $100,000.AdvertisementYou don\u2019t need anyone to file for your homestead exemption. In many counties, it can be automatically attached to your primary residence. There\u2019s also an exemption for over 65-year-olds and the disabled. You can file your paperwork on that for free.Watchdog AlertAre you a taxpayer in Texas? The Watchdog has your back.Kaufman County\u2019s Appraisal District is warning residents on its website of a \u201cSCAM ALERT! FILING OF A HOMESTEAD EXEMPTION IS FREE. DO NOT BE TAKEN IN BY SOLICITORS REQUIRING A FEE TO FILE PAPERWORK FOR YOU. CALL THE APPRAISAL DISTRICT FOR MORE INFORMATION. WE ARE HERE TO HELP!\u201dIf you don\u2019t know if you have the exemption, check your property tax notice which may have arrived in the mail in recent days. Or go to your appraisal district\u2019s website and look up your property. You could call, but I hear wait times in some appraisal districts can be up to an hour.Advertisement<\/p>\n

Do you have your exemptions?<\/b><\/h3>\n

I despise the title of homestead exemption because it can be difficult to understand. But you get to take $100,000 off of your appraised value and you pay taxes on what\u2019s left.It\u2019s really more of a discount.AdvertisementAfter covering the confusion and chaos of the Texas property system for more than a decade, I\u2019ve learned that, sadly, it\u2019s low-income homeowners who are most likely not going to realize they don\u2019t have a homestead exemption. That means they\u2019re not getting the benefit of the discount. This is terribly unfair.Advertisement<\/p>\n

False promises?<\/b><\/h3>\n

But back to Ownwell. This company has done several other things that not only tick off competing companies who have complained to The Watchdog, but they also anger me.Aside from filing for your exemptions if you don\u2019t have them and taking 25%, the company in its mailings is promising big savings compared to other companies.AdvertisementI don\u2019t know how they can promise specific numbers for savings when they haven\u2019t held protest hearings on properties yet. How would they know how much they can save? But in their mailings, they promise exact dollar numbers in savings.Ownwell also claims to have an A+ rating from the Better Business Bureau. I don\u2019t put a lot of stock in a BBB rating because it\u2019s a pay-to-play setup. But when a company claims to have an A+ and it\u2019s been revoked, that\u2019s worth a look.The BBB revoked the A+ rating in February because of \u201cthe failure by the business to adhere\u201d to BBB standards.Yet on some marketing materials, the company is still bragging about its perfect score.AdvertisementHere\u2019s one more red flag about Ownwell. Company executives ignored The Watchdog\u2019s multiple requests for an interview to go over these findings. I made several calls to their public phone number and sent a backup online message. No response from two executives listed in the BBB report \u2014 CEO Colton Pace and Carolyn Riley, whose title is \u201chead of customer experience.\u201dIf a property tax company during property tax season won\u2019t talk about its work, how can you trust them?<\/p>\n

\u2018What\u2019s the catch?\u2019<\/b><\/h3>\n

What Ownwell is doing is not illegal. It\u2019s just not good business practice. Other property tax companies may be forced to alter their rules to compete and that would be bad for taxpayers.AdvertisementIn its mailings, Ownwell asks: \u201cWhat\u2019s the catch? No catch! Ownwell takes care of everything for you and you only pay 25% of what you save. This is what we do best.\u201d (The promise ends with a smiley face.)<\/p>\n

25% fee when it\u2019s free<\/b><\/h3>\n

Back to the exemption shenanigans because that\u2019s most troubling.Tax pros offer free assistance to homeowners in winning protests and saving money<\/article>\n

AdvertisementGlenn Goodrich, owner of PropertyTax.io which helps taxpayers understand their chances in an appraisal protest, tells me: \u201cIn my industry, I think it is acceptable to charge for an exemption only if the appraisal district denies it and you must file a protest that you were wrongfully denied an exemption. In a vast majority of cases, exemptions are accepted without the need to file a protest. That is the only time I think it\u2019s appropriate to charge for the service.\u201dTax pros offer free assistance to homeowners in winning protests and saving money<\/article>\n

One more thing: Ownwell misstates the actual pricing of its competitors, he says.Will Wiggins, owner of North Texas Property Tax Services, says in the first two years since Ownwell entered North Texas, \u201cI have never seen an Ownwell agent in hearing rooms. Never.\u201dAdvertisementHe adds, \u201cThe fact that they charge for homestead exemptions is enough to tell anyone to stay away.\u201dIf an Ownwell executive would speak publicly and defend the company, he or she would likely point to specific language in its service agreement.\u201cThere is no fee associated with filing an exemption. Exemption filing is provided free of charge. If an exemption is successfully obtained, Ownwell\u2019s fee for the exemption service is 25%.\u201dWhat can you do? Make sure that you have a homestead exemption on your primary residence. And if you\u2019re over 65 or disabled make sure those exemptions are tied to your property.AdvertisementOh, and don\u2019t fall for this. The last thing we need at the start of the 2024 chaotic and unfair appraisal\/property tax protest season is this kind of game-playing.How to find a property tax consultant to handle your appraisal protest<\/article>\n

Become a citizen of Watchdog Nation.<\/b>Join Dave Lieber and learn to be a super-consumer.<\/b>AdvertisementWatchdog newsletter:<\/b> Sign up for The Watchdog\u2019s FREE weekly newsletter to keep up: click here.Subscribe: PLEASE support The Watchdog\u2019s brand of straightforward journalism designed to save you time, money and aggravation.<\/b> Treat yourself to a digital subscription (and make him look good!) by visiting <\/i>https:\/\/dallasnews.com\/subscribeWatchdog Home Page:<\/b> You can\u2019t afford to miss The Watchdog\u2019s two reports each week. Follow our latest reporting always at The Watchdog home page which features all recent columns.Watch this free training video from Dave: <\/b>https:\/\/youtu.be\/uhUEUCNKGjcAdvertisementFacebook:<\/b> Connect with The Watchdog on our Facebook group. Search for \u201cDallasNews Watchdog Posse.\u201dThe Dallas Morning News<\/i> Watchdog column is the 2019 winner of the top prize for column writing from the National Society of Newspaper Columnists. The contest judge called his winning entries \u201cmodels of suspenseful storytelling and public service.\u201dRead his winning columns:<\/b>* Helping the widow of Officer J.D. Tippit, the Dallas police officer killed by Lee Harvey Oswald, get buried beside her late husbandAdvertisement* Helping a waitress who was harmed by an unscrupulous used car dealer<\/section>\n","protected":false},"excerpt":{"rendered":"

A property tax company called Ownwell in North Texas is offering to file homestead designation paperwork for homeowners for free, but then charges 25% of the savings from homestead exemptions. The company has been criticized for making false promises and misstating the pricing of its competitors. The Better Business Bureau revoked Ownwell’s A+ rating in February. It is advised to make sure you have a homestead exemption on your primary residence and not fall for deceptive practices during the property tax season.<\/p>\n","protected":false},"author":6,"featured_media":9626,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"Default","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[1521,3038,5286,6497,186,1107,5713,3894,325,311,33,2778,3471,7887,967,260,249,2515,3895,7888,2294,1991,5525,6242,5679,1768,4442,2628,2938,3331,1012,184,5148,5578,3327,284,4340,7886,463,577,3822,4620,4942,343,6238,4441,1806,3657,1358,1065,1183,7191,618,1731,1681,2389,5129,6305,2366],"class_list":["post-9625","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-other","tag-1521","tag-agreement","tag-assistance","tag-benefit","tag-business","tag-car","tag-chaos","tag-charges","tag-check","tag-columnists","tag-companies","tag-customer-experience","tag-customers","tag-deceptive-marketing","tag-disabled","tag-dollar","tag-facebook","tag-february","tag-hearing","tag-homestead-exemption","tag-income","tag-industry","tag-interview","tag-judge","tag-law","tag-marketing","tag-message","tag-money","tag-new-state","tag-news","tag-numbers","tag-police","tag-police-officer","tag-primary-residence","tag-properties","tag-property","tag-property-tax","tag-property-tax-company","tag-protest","tag-protests","tag-public-service","tag-report","tag-residence","tag-scam","tag-search","tag-service","tag-services","tag-storytelling","tag-support","tag-tax","tag-taxes","tag-taxpayers","tag-top","tag-training","tag-trust","tag-video","tag-warning","tag-who","tag-writing"],"acf":{"keyphrase":"","keywords":"","sourceimg":"","country-category":""},"yoast_head":"\nProperty 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